Shipping policy

Shipping Options

We currently offer the following shipping options:

Standard Shipping — $8
Estimated delivery: 3–5 business days

Express Shipping — $15
Estimated delivery: 1–2 business days

Free Shipping

Enjoy free standard shipping on orders of $70 or more.

Order Processing

Orders are typically processed within 1–3 business days before being shipped.

Once your order has shipped, you will receive tracking information when available.

Delivery Times

Delivery times are estimates and are not guaranteed. Shipping may take longer due to carrier delays, weather, holidays, or other circumstances outside of ZenPaws’ control.

Incorrect Shipping Information

Please make sure your shipping information is accurate before completing your order. If an incorrect or incomplete address is provided, please contact us as soon as possible.

Lost, Damaged, or Delayed Packages

If your package appears to be lost, significantly delayed, or arrives damaged, please contact us at taylorbas94@gmail.com so we can help determine the appropriate next steps.

Questions

If you have questions about shipping, please contact:

ZenPaws
Email: taylorbas94@gmail.comf